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Waitlist redesign

Yelp acquired restaurant technology startup Nowait March of 2017. Yelp was ported over as fast as possible by the nowait team in 2017 and in 2018 I was tasked with a full redesign.

Problems with current design

We identified several areas that needed work based on user research. Language was generally unclear and expectations and user ability to find key information caused a mix of anxiety for users and no shows for restaurant staff.

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